Free Shipping for Orders Over $75!
Below are the most common questions our customers ask. If you don’t see your question here, email support@trainessentials.com
Q: Why did my order arrive in multiple packages? A: We work with multiple fulfillment partners and suppliers. To get products to you as quickly as possible, items in the same order may ship from different warehouses and arrive in separate packages. Each shipment will have its own tracking number.
Q: How much is shipping? A: Flat-rate shipping for U.S. orders under $75 is $5.50. Orders over $75 receive free standard shipping. Shipping costs and estimated delivery are shown at checkout.
Q: My tracking shows delivered but I didn’t get my package — what do I do? A: Contact support@trainessentials.com within 14 days and include your order number. We’ll open an investigation with the carrier and work with you to resolve it.
Q: Do you ship internationally? A: Not currently. We ship within the United States only.
Q: Do you offer bundles? A: Yes — we currently offer a tiered bundle structure. Bundles are curated to provide complementary equipment and guides.
Q: Will a bundle still ship in multiple packages? A: Possibly — because bundles include items from different suppliers, they may ship separately. We clearly indicate free shipping eligibility on bundle pages; qualifying bundles ship free and your checkout will not charge extra per package.
Q: Can I customize a bundle? A: At this time, bundles are preconfigured. If you need a custom combination for a bulk or wholesale order, email support@trainessentials.com
Q: Are your mats and apparel eco-friendly? A: Our mats use durable materials designed for portability and longevity. Specific material details are listed on each product page. If an item is advertised as eco-friendly, that will be clearly stated in the product description.
Q: How do I receive digital guides? A: Digital guides are emailed to the address used at checkout—usually within minutes, but always within 24 hours. If you don’t receive a guide, check spam/junk folders or contact support@trainessentials.com
Q: I purchased a digital guide but didn’t receive it — what now? A: Email support@trainessentials.com with your order number. We’ll resend the guide immediately.
Q: Can I get a refund on digital guides? A: Digital products are final sale and non-refundable, except in cases where the file is defective or not delivered. Contact support@trainessentials.com for assistance.
Q: I want to preview a guide before buying. Is that possible? A: We do not provide full previews, but the product page includes an outline and description.
Q: What is your return window? A: Returns for eligible physical products are accepted within 14 days of delivery. Digital products are non-refundable.
Q: Who pays for return shipping? A: For approved returns (defective items), we cover the return shipping cost and provide a prepaid label.
Q: How long until I receive my refund? A: Refunds are processed within 5–10 business days after we receive the returned item.
Q: What payment methods do you accept? A: We accept major credit cards via Shopify Payments and offer Pay in 4 installments where available.
Q: How is my payment information protected? A: We use PCI-compliant payment processors. We do not store full credit card numbers on our servers.
Q: There’s a charge I don’t recognize — what do I do? A: Contact your card issuer first. If it’s a Train Essentials charge, email support@trainessentials.com with your order details.
Q: Are your products safe for beginners? A: Yes. Our guides include modifications and progressions for beginners. Always consult a physician before starting a new exercise program.
Q: Can I exercise while traveling? A: Absolutely — our brand is focused on travel-friendly fitness. Our kits and guides are specifically designed for small spaces and hotel rooms.
Q: How do I care for my mat and bands? A: Wipe mats with a damp cloth and mild soap. Keep bands away from sharp objects and heat. Specific care instructions appear on product pages.
Q: What tracking do you use? A: We use Meta Pixel, Google Analytics (GA4), Google Ads tracking, and Klaviyo for email analytics. We also use Shopify analytics. You can manage cookie preferences via the site banner.
Q: How do I make a privacy rights request? A: Email support@trainessentials.com with your request (access, deletion, portability). We’ll respond within 30 days.
Q: Can I request wholesale or bulk orders? A: Yes. Email support@trainessentials.com with details and we’ll respond with options.
Q: Do you offer affiliate or commission-based partnerships? A: We may work with commission-based agencies and affiliates. Email support@trainessentials.com to inquire.
If you need help not covered here, email support@trainessentials.com and we’ll get back to you shortly.